Refund Policy

1. Digital Products Nature

Unposed Studio creates and delivers purely digital goods (2K high-definition digital image downloads). Because our portraits are custom digital artwork made on demand, delivery is instant once payment is completed.

To ensure you love what you receive, we provide a free, watermarked preview before you are asked for payment. You only pay if you are satisfied with the preview.

2. Free Re-Rolls First

Most issues (such as facial expression nuances or posture adjustments) are resolved by generating another pass. Every paid order includes 2 free re-rolls directly on your portrait download page.

A re-roll recreates the composition from your original uploaded photos. We ask that you try a re-roll first, as it delivers immediate results.

3. 14-Day Full Refund Guarantee

If you have used a re-roll and the portrait still does not meet quality standards, you are eligible for a full refund within 14 calendar days from the date of purchase.

Circumstances where a full refund is granted include:

• The portrait does not recognizably resemble the person or pet in the uploaded reference photos.
• A subject from your uploaded photos is completely missing from the composition.
• Visible anatomical defects (e.g., distorted hands, extra limbs, or severe rendering artifacts).
• The delivered digital file is corrupt or does not match the chosen composition style.
• Technical billing errors or duplicate charges.

4. Non-Refundable Situations

Because full-resolution master files are made available for immediate download upon payment and a preview is provided beforehand, we cannot grant refunds for:

• Change of mind after downloading the high-resolution file when the artwork matches the approved preview.
• Poor output caused by uploading blurry, dark, heavily cropped, or low-resolution reference images after system warnings.
• Accidental purchases where all high-resolution files have already been generated and retrieved.

5. How to Request a Refund

To request a refund, simply send an email to hello@unposed.studio within 14 days of your purchase with:

• The email address used at checkout.
• Your order or transaction ID (found in your email receipt or on your portrait download page).
• A brief description of the issue or why the portrait did not meet expectations.

Our support team reviews and responds to all requests within 24 to 48 business hours.

6. Payment Processing & Refund Execution

Our order process is conducted by our online reseller and Merchant of Record, Paddle.com (Paddle.com Market Ltd, UK / Paddle Payments Ltd, Ireland), who also handles order-related inquiries and returns.

Once an approved refund is processed, the funds are returned to your original payment method (credit/debit card, PayPal, or Apple Pay). Depending on your bank or card issuer, refunds typically appear on your statement within 3 to 5 business days.